What steps does a request go through?
The request, a quote and its acceptance if needed, signing the annex for a new feature, payment for paid work, then the work, the handover, and approval or sending it back for correction.
The steps
- Request: you describe what you want.
- Quote: if the request does not fit the monthly fee, we send a quote (what, how much, by when), sometimes in several versions. You accept, ask a question or decline.
- Annex: for a new feature you also sign an annex to the framework contract.
- Payment: for paid work, with the saved card or by pro forma invoice. If the request fits the monthly fee, there is nothing to pay.
- Work: it starts after acceptance and payment.
- Handover: when it is ready, you check it and approve it, or ask for a correction.
Where you see it
When you select a request, the left bar shows its own steps (description, files, quote, payment, messages, handover), with the current one highlighted.
Your turn
When we are waiting for something from you (an acceptance, an answer, an approval), the request is marked as your turn.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.