How do I terminate the contract?
In writing, email included, with 30 days' notice, for one site or for the whole contract; a monthly plan ends on the first day of the month after day 30, a yearly plan after day 30.
The rule
- Either party can terminate; the provider has the same right.
- The notice period is 30 days.
- A monthly plan ends on the first day of the month after day 30; a yearly plan after day 30.
- During the notice period the monthly charge continues; the last one is prorated up to the end date if the charge day is not the start of the month.
- It has to be in writing, and email counts.
- You can terminate for one site (one order annex) or for all.
- In the portal, the Cancel subscription button on the Payments and invoices page is a termination too; the page shows the end date.
If you have a yearly plan
The plan ends after day 30. The fee for the remaining full months is refunded; the article "What happens to a yearly plan if I terminate?" explains the calculation.
What else to ask for
Together with the termination you can request the exit package: the database, the files, the invoices, the content and a static HTML version of the site.
Let us look at your site.
The quote form takes two minutes: package, add-ons, your company details. You see the price at once, and it commits you to nothing.